If you're having trouble signing in to Loop, the issue is usually related to your password, your verification code, or your multi-factor authentication (MFA) setup. Here's how to resolve the most common login issues.
I forgot my password
Enter the email address associated with your Loop account.
Check your inbox or phone for a password reset code.
Enter the code and create a new password.
If you don't receive the code within a few minutes, check your spam or junk folder.
I'm not receiving my verification code (MFA)
If your account has MFA enabled and you're not receiving your code:
SMS code not arriving — Verify your phone number is correct and has a signal. Try requesting the code again after 60 seconds.
Authenticator app code not working — Ensure your device's clock is synced to the correct time. Authenticator apps are time-sensitive.
Changed phone number or lost access to your authenticator app — Contact support. We will verify your identity and help you regain access.
I signed up with Google and can't log in
If you originally signed up using Sign in with Google, you must continue to use that method. Entering your Google email as a regular password login will not work.
To use Google sign-in:
Go to app.bankonloop.com.
Click Sign in with Google.
Select the Google account you used to register.
FAQs
I reset my password but still can't log in — what's wrong?
Clear your browser cache and cookies and try again, or use a different browser. If the issue persists, contact support.
Can I change the email address I use to log in?
No. For your security, we ask that you contact our Customer Support Team and speak to a member of the team to update your email address.
I think someone else accessed my account — what should I do?
Change your password immediately, enable MFA, and contact our Customer Support team.