A declined card transaction doesn't always mean something is wrong with your account. There are several common reasons a Loop card may be declined, most of which can be resolved quickly.
Common reasons for a card decline
Insufficient funds or credit: The account linked to the card did not have enough balance, or you've reached your credit limit. Check your available balance in the Loop Dashboard before retrying.
Spending limit reached: If a card-based spending limit has been set on your card, transactions that exceed it will be declined. Review and adjust limits from your account by logging in and going to Cards → [Card Name] → Spending Limits.
Merchant or country restriction: Some merchants and regions are not supported. Certain merchant category codes (MCCs) may also be restricted depending on your account type.
Card not activated: New physical cards must be activated before being used physically. Navigate to Cards in your dashboard and follow the activation steps.
Card is suspended or cancelled: If a card has been suspended (by you or by Loop), it will be declined at point of sale. Check the status of your card by logging into your account and navigating to the Cards section.
Incorrect billing details: Online transactions often require the billing address and CVC to match exactly what's on file. Verify these details in your card settings.
Fraud prevention hold: Loop takes the safety and security of your account seriously and may flag unusual spending patterns and temporarily block a transaction. If you believe this is the case, contact our Customer Support Team to clear the hold.
How to troubleshoot a declined transaction
Check your balance: Review your account balance and credit availability in the Loop Dashboard.
Confirm card status: Make sure the card is activated and not suspended.
Review spending limits: Check any card-level spending limits.
Verify billing details: For online purchases, confirm your billing address and CVC are correct.
Check restrictions: See whether the merchant or country is on the restricted list.
Contact support: If none of the above apply, reach out via in-app chat with the merchant name, transaction amount, and date.
FAQs
My card works in some places but not others — why?
This is usually a merchant category restriction or a country/region limitation. Contact support with the specific merchant details and we can investigate.
Will I be notified when my card is declined?
Yes, if you have card notifications enabled. Set these up under Account Settings → Notifications.
Does a card decline affect my credit?
No. A declined transaction does not impact your credit profile.