Overview
A declined card transaction doesn't always mean something is wrong with your account. There are several common reasons a Loop card may be declined, most of which can be resolved quickly.
Common reasons for a card decline
Insufficient funds or credit The account linked to the card did not have enough balance, or you've reached your credit limit. Check your available balance in the Loop dashboard before retrying.
Spending limit reached If a card-based spending limit has been set on your card, transactions that exceed it will be declined. Review and adjust limits from your account by loggin in and going to Cards → [Card Name] → Spending Limits.
Merchant or country restriction Some merchants and regions are not supported. See [Countries where the Loop Card is not accepted] for a full list. Certain merchant category codes (MCCs) may also be restricted depending on your account type.
Card not activated New physical cards must be activated before use. Navigate to Cards in your dashboard and follow the activation steps.
Card is suspended or cancelled If a card has been suspended (by you or by Loop), it will be declined at point of sale. Check the status of your card by logging into your account and navigating to the Cards section.
Incorrect billing details Online transactions often require the billing address and CVC to match exactly what's on file. Verify these details in your card settings.
Fraud prevention hold Loop takes the safety and security of your account seriously and may flag unusual spending patterns and temporarily block a transaction. If you believe this is the case, contact support to clear the hold.
Steps to troubleshoot
Check your account balance and credit availability in the Loop dashboard
Confirm the card is activated and not suspended
Review any card-level spending limits
For online purchases, verify your billing address and CVC are correct
Check whether the merchant or country is on the restricted list
If none of the above apply, contact support via in-app chat with the merchant name, transaction amount, and date
FAQs
My card works in some places but not others — why? This is usually a merchant category restriction or a country/region limitation. Contact support with the specific merchant details and we can investigate.
Will I be notified when my card is declined? Yes, if you have card notifications enabled. Set these up under Account Settings → Notifications.
Does a card decline affect my credit? No. A declined transaction does not impact your credit profile.