Overview
When a Loop Card is lost, stolen, or compromised, the first step is to secure your account by suspending the affected card. Once that’s done, you can instantly issue a replacement from your Dashboard.
Virtual cards are active immediately and ready for use online. Physical cards are printed, personalized, and shipped to your address — usually within a few business days.
Steps to Replace a Loop Card
1. Report your old card
From your Dashboard, go to Cards → View Cards.
Select the card you want to replace.
Click Report Lost or Stolen to permanently suspend it.
Suspended cards can’t be reactivated or charged again.
This prevents any further unauthorized transactions.
Tip: If you notice unusual transactions, report the card right away to protect your account.
2. Create your replacement card
After suspending your old card, create a new one following these steps:
Go to Cards → Create New Card.
Select your card type
Physical — for in-person purchases; shipped to your address.
Virtual — for online or subscription payments; active instantly.
Choose your linked account
Loop Wallet — pulls funds directly from your connected wallet.
Credit Card — funds purchases from your available credit limit.
Set your settlement type
Multi-Currency — allows transactions across CAD, USD, EUR, and GBP.
Single-Currency — restricts spending to one currency.
Enter card details
Cardholder Name — select the user the card will belong to.
Card Nickname — choose a descriptive name (e.g., “Team Ads – Replacement”).
Business Name on Card — select the display name for the physical card.
Provide shipping details (Physical cards only)
Confirm the country, street address, suite number, and postal code.
You’ll see a confirmation message about delivery timing and shipping fees.
Set your PIN
Create and confirm a secure 4-digit PIN.
Review your details and click Next Step or Create Card.
Virtual cards activate instantly and appear in your card list.
Physical cards will be shipped within 5–7 business days.
Notes
Replacement cards have unique card numbers — merchants may need updated details.
Physical card fees (if applicable) are charged to your Loop account at creation.
Review your recent transactions before replacing a card if you suspect fraud.
FAQs
Can I reuse my old card after creating a replacement?
No. Once reported lost or stolen, the old card is permanently deactivated.
When will my replacement card arrive?
Virtual cards activate immediately. Physical cards are shipped within 5–7 business days.
Do I need to contact Loop Support?
Only if you notice unauthorized charges. Otherwise, you can replace the card directly from your Dashboard.
Can I switch from a Virtual to a Physical card (or vice versa)?
Yes. You can choose a different card type when creating the replacement.
How many cards can I create?
Every Loop plan offers a different number of free cards. Check your plan details in Settings for more information.