If you'd like to close your Loop account, you'll first need to ensure all balances are cleared and any required statements are downloaded. Once everything is complete, contact the Loop Support team and we'll help finalize the account closure.
Overview
We're sorry to hear you're considering closing your Loop account.
If there's anything we can do to improve your experience, or if you have feedback you'd like to share, please reach out to our Support team at support@bankonloop.com.
If you've decided to proceed, follow the steps below to prepare your account for closure.
How do I close my account?
1. Transfer out all wallet balances. Before your account can be closed, all wallet balances must be reduced to $0.00.
Transfer any remaining funds to a connected external bank account.
Wait until all transfers show as completed.
2. Pay off any outstanding credit balances. Ensure that any outstanding credit balances have been fully repaid before requesting account closure.
3. Download any required statements. Once your account is closed, you will no longer have access to your account information or statements. Before proceeding:
Download any account statements you may need for your records.
Save copies of any important transaction history.
4. Contact Support. After completing the steps above, contact the Loop Support team at support@bankonloop.com. Our team will review your account and help complete the closure process.
Notes
Account closure requests cannot be completed until all balances are cleared.
Be sure to save any statements or records you may need in the future.
Processing times may vary depending on the status of your account.
FAQs
Can I close my account if I still have funds in my wallet?
No. All wallet balances must be transferred out before your account can be closed.
What happens to my statements after my account is closed?
You will no longer have access to your account or statements. Download any required records before requesting closure.
Can I reopen my account later?
If you'd like to use Loop again in the future, please contact our Support team. We'll be happy to help you get started again.
How do I contact Support?
You can reach the Loop Support team at support@bankonloop.com.