Connecting Loop to Your Accounting Software – FAQs

Loop supports a direct integration with QuickBooks Online, Xero, Wave and others. Your Loop Accounts and Cards can all be accessed through the Banking or Bank Feeds section of your accounting software provider.

Functionally, Loop’s integration looks the same and can be accessed in the bank feed of your accounting provider. Most bank feeds that pull from traditional banks use "screen scraping," which is less secure, can miss additional transaction detail and often breaks requiring re-connection or manual bookkeeping corrections. Loop uses Direct Connectivity using an API, creating a secure, permanent digital bridge that ensures all of your data is pushed to your accounting provider without the need for constant re-authentication.

Your Loop Accounts and Cards can be accessed through the Banking or Bank Feeds section of your accounting provider. Loop provides a dedicated digital bridge, enabling most major accounting software providers to access your Loop data. This removes the need for manual CSV exports and ensures your transaction data is pushed to your accounting software with high precision.

How do I connect my Loop account to my accounting software?

Can I sync historical transactions?

Yes, you can sync historical data to catch up on your bookkeeping, though the process varies depending on your specific accounting software.

Can I connect multiple currency accounts?

Absolutely. You can map your Loop CAD, USD, EUR, and GBP accounts to their corresponding accounts in your accounting platform. This ensures your transactions land in the correct ledger without forced conversions.

What data actually syncs to my accounting software?

The integration automatically pulls in:

Do my receipts sync to my accounting software?

Yes, receipts uploaded by you, your card users, or Ailo are automatically attached to the corresponding transaction and synced directly to QuickBooks Online. For other platforms, including Xero and Wave, receipts do not yet push to your software. You can continue to use the bulk download feature in Loop to export receipts for your records or audits.

How often does the data sync?

Once connected, your transaction data syncs automatically based on your provider’s refresh schedule. As transactions are posted in Loop, they are queued to appear in your accounting software’s bank feed (typically within the hour), making them ready for seamless reconciliation. You can also manually refresh from your accounting platform.

My latest transactions aren’t syncing. What can I do?

I can’t find my credit card when connecting. Why?

Loop connects to your credit card account (one per currency), not to each individual card. If your team has multiple cards, all of those card transactions will appear under the connected credit card account.

I can’t see my Account Linked Cards (ALCs) when connecting. Why?

Account Linked Cards don’t appear as separate accounts when you connect. Their transactions show up under the account they’re linked to.

For example, if you have a CAD Operating Account and three CAD Account Linked Cards, all of those card transactions will appear under the CAD Operating Account after it’s connected.

I converted funds from one Loop currency account to another. Can I see the conversion details?

Yes. In your accounting platform, open the conversion transaction and look at the transaction description (or bank description) to see the conversion details, including the destination account and amount.
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For example, in your connected CAD account you might see:
“Conversion from Loop CAD Account to Loop GBP Account - £2.69 GBP”

Is the connection secure?

Yes. Loop uses tokenized authentication. This means you never have to share your banking credentials with third-party aggregators, and your data is protected by the same bank-grade security used across the entire Loop platform.

What should I do if my bank feed stops syncing?

Because we use Direct API connectivity, "broken" feeds are highly unusual. However, if you notice a delay in transaction syncing, most accounting providers enable you to reconnect an account directly within their banking dashboard. This effectively refreshes the secure connection between the two platforms.

If the issue persists after attempting a reconnection, please reach out to us at support@bankonloop.com and we’ll investigate the connection on our end immediately.

What happens to the accounting integration if a team member is deactivated in Loop?

If that user is deactivated in Loop, their accounting connection will stop updating because they no longer have access to Loop.

Can a user with limited permissions in Loop connect the integration and gain access to all company financial data?

Access depends on the user's role. Account owners, admins, bookkeepers, and read-only users all have the permissions required to connect the integration and view financial data. It is important to note that if a user has the authority to connect Loop to an accounting platform, they will inherently be able to view that data on the platform.

Is there a way to disconnect or disable the integration?

Absolutely. You maintain total control over your data portability. You can disable the connection at any time directly through the Banking or Connections menu within your accounting software. Once you disconnect, the secure digital token is immediately revoked, and Loop will stop pushing transaction data to that platform.

I can't find "Loop Financial" in my accounting software’s search bar. What should I do?

If you are having trouble finding Loop in your search bar, there are a few common troubleshooting steps you can take. These solutions often depend on which specific platform you are using:

What if my specific accounting software isn't listed?

While we support QuickBooks, Xero, Wave, and many others, some platforms require a manual set up to enable new financial institutions.

If you don't see Loop Financial listed in your software:

Request new integrations: We are constantly expanding our connectivity. If there is a specific platform you want us to prioritize, just ask!