If a payment fails, don't worry — this can happen for a few common reasons, such as incorrect details or insufficient funds. Loop's dedicated support team is here to help you identify the cause and get the payment resolved quickly.
Overview
A payment may fail for several reasons, including invalid banking details, insufficient funds, or network issues between banks. Most failed payments are easy to resolve once the issue is identified.
Loop automatically notifies you if a payment doesn't go through, and our Support Team is always ready to assist in reviewing, resubmitting, or troubleshooting your transaction.
Steps to troubleshoot
Check your payment details — confirm that all account numbers, payee names, and currency selections are correct. A common cause of failure is using international payment details for a payee located in the U.S. when paying in USD. If you're sending a USD payment to the U.S., make sure you're using local ACH details.
Verify available funds — ensure the sending account has enough balance to cover the payment. This applies only to payments from an external account.
Contact Loop Support — if everything appears correct but the payment still fails, contact our Support Team for assistance. They can review the transaction, identify the issue, and guide you through next steps.
How to contact support
If you need help resolving a failed payment:
In your Loop Dashboard: Click the Chat icon in the bottom-right corner to start a conversation with our team.
By email: Reach out to support@bankonloop.com.
Include details: When contacting support, please share the transaction ID and date of the failed payment to help us resolve the issue faster.
Our support specialists are available during business hours and will respond as quickly as possible to help get your payment back on track.
Notes
Common reasons for payment failure include invalid payee details, insufficient funds, or temporary banking network errors.
Loop's team will never ask for your password or login credentials — your security always comes first.
FAQs
Why did my payment fail?
Payments can fail for reasons like incorrect details, insufficient funds, or issues with the recipient's bank.
Will Loop retry the payment automatically?
No. You'll need to manually retry or recreate the payment once the issue is fixed.
How do I contact Support for help?
You can reach our team via in-app chat or email at support@bankonloop.com — they'll be happy to assist.