The Request Payment feature — also known as Loop Billing — lets you request payments directly from your customers. It's a secure, cost-effective way to collect funds through bank-to-bank transfers, helping you avoid high credit card fees.
Overview
Loop Billing simplifies how your business collects payments from customers and partners. Instead of chasing overdue invoices or paying high card processing fees, you can request and receive payments straight into your Loop account.
When you create a payment request, Loop securely manages the collection process — from sending the customer notification to pulling funds (with their consent) from their bank account on the scheduled payment date.
Funds are then deposited directly into your Loop account, making the process transparent and hassle-free.
How it works
Add your customer (payor).
Go to the Request Payments section in your Loop dashboard.
Add the customer's details, including:
Legal name
Contact email address
Create a payment request.
Enter the key details, such as:
Amount
Description or invoice/reference number
Scheduled payment date
Loop notifies your customer.
Loop sends a secure payment request to your customer on your behalf.
The message includes the request details and a secure link to provide payment consent.
Customer provides consent.
Your customer reviews the request and authorizes Loop to pull funds from their bank account.
They securely enter their bank information (ACH in the U.S. or EFT in Canada).
Funds are transferred automatically.
On the scheduled date, Loop debits the customer's account and deposits the funds directly into your Loop account.
You'll receive a confirmation once the payment is completed.
Benefits
Lower costs: Loop's Request Payment feature is far cheaper than credit card fees.
Secure transfers: All payments are processed through trusted networks like ACH and EFT.
Simplified reconciliation: Funds settle directly into your Loop account, making bookkeeping easy.
Notes
Payment requests can only be made in supported currencies (e.g., CAD and USD).
Customers must provide explicit consent before any funds are debited.
Processing time is 4 business days.
You can view all pending and completed requests in your Request Payments dashboard.
FAQs
Can I use Request Payment for international customers?
Currently, Request Payment supports domestic transfers in CAD and USD.
When will I receive the funds?
Funds are deposited into your Loop account 4 business days after the payment has been withdrawn from your payor's account.
Does my customer need a Loop account?
No — customers don't need a full Loop account. They do create a login for our payor portal, which doesn't require a verification process, but their name, business name, and email address are required. From the portal they can log in to manage their payment requests and connected bank accounts.
Are there fees for using Loop Billing?
Yes. Loop has specific pricing for the Request Payment feature. See the Loop pricing page for details.
Can I cancel a payment request?
You can cancel a pending request before the scheduled payment date from your dashboard. Pending requests cannot be edited.