# Loop Help Centre > How can we help? ## Overview - [What is Loop](https://support.bankonloop.com/en/articles/12600938-what-is-loop.md): Learn what drives Loop — our mission, who we serve, and how we’re building modern financial tools to help businesses grow globally without borders. - [Custom Pricing at Loop](https://support.bankonloop.com/en/articles/12558192-custom-pricing-at-loop.md): Loop Custom Pricing offers tailored plans, fees, and support for large organizations with high-volume or international money movement. Here's how it works. - [Are there monthly fees or minimum deposit levels?](https://support.bankonloop.com/en/articles/12558214-are-there-monthly-fees-or-minimum-deposit-levels.md): Loop doesn’t charge monthly fees, and you don’t need to maintain a minimum balance. You can start banking with any amount, anytime. - [Loop Power: Subscription Plan Overview](https://support.bankonloop.com/en/articles/12558219-loop-power-subscription-plan-overview.md): Loop Power is built for scaling businesses with high FX volumes — 12 bps FX conversion, advanced controls, 2x rewards, and 50 physical cards for $299/month. - [Loop Plus: Subscription Plan Overview](https://support.bankonloop.com/en/articles/12558221-loop-plus-subscription-plan-overview.md): Loop Plus is $79/month with a 27 bps FX rate, 10 physical cards, unlimited virtual cards, and 2× rewards on CAD spend — ideal for growing teams. - [Loop Basic: Subscription Plan Overview](https://support.bankonloop.com/en/articles/12558224-loop-basic-subscription-plan-overview.md): Loop Basic is a free plan for solopreneurs and early-stage businesses — multi-currency accounts, cards, and payments with no monthly fee. - [Plans Overview: What are the differences between Loop’s subscription plans?](https://support.bankonloop.com/en/articles/12558230-plans-overview-what-are-the-differences-between-loop-s-subscription-plans.md): Compare Loop's Basic, Plus, and Power plans by FX rate, card limits, and rewards. Start free on Basic and upgrade anytime, with no long-term commitments. - [Contacting Loop Support](https://support.bankonloop.com/en/articles/12558236-contacting-loop-support.md): You can reach Loop Support by email, chat, or by scheduling a call. We’re available Monday – Friday, 9 a.m. – 5 p.m. EST, and typically respond within a few hours. ## Getting Started - [Getting Started: Loop Accounts](https://support.bankonloop.com/en/articles/12558260-getting-started-loop-accounts.md): Your account includes multi-currency accounts in CAD, USD, EUR, and GBP. Hold balances securely, and when you’re ready to receive payments, upgrade to Operating Accounts to get paid like a local th... - [Getting Started: Cards](https://support.bankonloop.com/en/articles/12558264-getting-started-cards.md): Create virtual and physical Loop Global Visa cards in just a few clicks. Choose between an Account-Linked Card \(ALC\), which draws directly from your Loop Account balances, or a Loop Global Visa Cre... - [Getting Started: Loop Global Visa Credit Card](https://support.bankonloop.com/en/articles/12558273-getting-started-loop-global-visa-credit-card.md): The Loop Global Visa Credit Card is a multi-currency business card that helps you spend smarter and scale globally. Get up to $1M in credit, a 55-day interest-free grace period when paid in full, a... - [Getting Started: Payments](https://support.bankonloop.com/en/articles/12558281-getting-started-payments.md): Loop makes it easy for your business to send and receive payments around the world. You can pay vendors, contractors, and suppliers in over 200 countries — and get paid by clients directly into you... - [Getting Started: Understanding Account Balances](https://support.bankonloop.com/en/articles/12558285-getting-started-understanding-account-balances.md): Your Loop account balances show the money available in each of your currency accounts — CAD, USD, EUR, and GBP. You can use these balances to send payments, make FX conversions, and fund your accou... - [Onboarding FAQs](https://support.bankonloop.com/en/articles/15882482-onboarding-faqs.md): Answers to common Loop onboarding questions — which role to assign, what documents to provide, identity verification, data security, and approval timing. - [Why Loop Collects Tax Information](https://support.bankonloop.com/en/articles/12558292-why-loop-collects-tax-information.md): Loop collects tax residency information during onboarding to comply with the CRA and IRS. Learn why, and how W-8BEN, W-8BEN-E, RC518, and RC519 forms are used. - [Who can apply for a Loop Account?](https://support.bankonloop.com/en/articles/12558314-who-can-apply-for-a-loop-account.md): Loop Accounts are open to registered Canadian businesses — Corporations, Sole Proprietorships, Partnerships, and Registered Charities. Any authorized signatory can apply. - [Which industries are restricted from using Loop?](https://support.bankonloop.com/en/articles/12558317-which-industries-are-restricted-from-using-loop.md): Loop can't offer Accounts, Cards, or some payment services to certain industries. See which business types are restricted, high-risk, or not permitted. - [Can Loop open Accounts for non-profit organizations?](https://support.bankonloop.com/en/articles/12558321-can-loop-open-accounts-for-non-profit-organizations.md): Loop can open Accounts for non-profit organizations that are registered charities with the CRA. Non-registered non-profits aren't eligible. - [What business types can use Loop?](https://support.bankonloop.com/en/articles/12558325-what-business-types-can-use-loop.md): Loop Accounts are currently available only to registered Canadian businesses. We’re working toward expanding to other regions soon. - [Loop Mobile App – Overview & Getting Started](https://support.bankonloop.com/en/articles/14426045-loop-mobile-app-overview-getting-started.md): The Loop mobile app lets you access your full Loop account from your iPhone or Android device. All the same accounts, cards, payments, and tools available on the web — optimized for mobile. ## Account Settings - [How to connect your external bank account to Loop](https://support.bankonloop.com/en/articles/12631452-how-to-connect-your-external-bank-account-to-loop.md): Connect your external business bank account to Loop to load funds, add cards or send payments. This one-time setup links your Loop Account to your existing bank securely. - [How to Reset Your Loop Password](https://support.bankonloop.com/en/articles/15882395-how-to-reset-your-loop-password.md): Forgot your Loop password? Reset it from the login page and get a secure reset link sent to your account email in minutes. - [How to Close Your Loop Account](https://support.bankonloop.com/en/articles/15882397-how-to-close-your-loop-account.md): To close your Loop account, clear all wallet balances, pay off any credit balances, download required statements, then contact Loop Support to finalize. - [How to connect a sales channel to your Loop Account](https://support.bankonloop.com/en/articles/12631503-how-to-connect-a-sales-channel-to-your-loop-account.md): Connect your sales channels to Loop in just a few clicks to sync payouts, simplify reconciliation, and track your revenue in one place. You can manage all your integrations directly from the Sales ... - [How to connect your CRA to Loop](https://support.bankonloop.com/en/articles/12631952-how-to-connect-your-cra-to-loop.md): Securely link your CRA Business Account to Loop by adding Loop as a read-only authorized representative, so Loop can verify your business details. - [How to enable automatic card payments with Auto-Pay](https://support.bankonloop.com/en/articles/12631897-how-to-enable-automatic-card-payments-with-auto-pay.md): Enable Auto-Pay to automatically pay your full Loop card statement balance every cycle. You can choose to pay all in CAD or all in USD, and funds are withdrawn from the account you select. - [How to set up Multi-Factor Authentication](https://support.bankonloop.com/en/articles/12632320-how-to-set-up-multi-factor-authentication.md): Multi-Factor Authentication \(MFA\) adds an extra layer of security to your Loop account. Each user must enable MFA using an authenticator app like Google Authenticator or Authy. You’ll need it every... - [How to set up notifications and alerts](https://support.bankonloop.com/en/articles/12632373-how-to-set-up-notifications-and-alerts.md): Set up Loop business and user notifications to stay on top of card transactions, payments, and deposits — customizable by role and delivery method. - [Update your contact information](https://support.bankonloop.com/en/articles/12632389-update-your-contact-information.md): You can update your phone number directly from your Loop account, but to change your email address, you’ll need to contact our support team for verification. - [How to set up notifications for Account activity](https://support.bankonloop.com/en/articles/12632570-how-to-set-up-notifications-for-account-activity.md): You can manage all Loop notifications from Settings → Notifications. Customize who gets alerts for business activities like payments, deposits, or card transactions, and add your phone number to re... - [Why is my connected bank account not appearing for transactions, and how can I resolve this?](https://support.bankonloop.com/en/articles/15971907-why-is-my-connected-bank-account-not-appearing-for-transactions-and-how-can-i-resolve-this.md) - [How to add or remove users from your account](https://support.bankonloop.com/en/articles/12648533-how-to-add-or-remove-users-from-your-account.md): Easily add or remove team members from your Loop account to collaborate, manage payments, and assign cards. Each user role has different access levels — from full administrative control to simple v... - [Assigning permissions to team members](https://support.bankonloop.com/en/articles/12648591-assigning-permissions-to-team-members.md): Admins and account managers can manage team access from Settings → Teams. You can assign or remove permissions for features like Cards, Accounts, Payments, Teams, and Billing to control what each u... - [How to customize a team member's role](https://support.bankonloop.com/en/articles/12648611-how-to-customize-a-team-member-s-role.md): Admins can customize a team member’s access level in Loop by assigning a preset role or manually setting permissions. Use the Settings → Team page to add new members or adjust existing roles for yo... ## Loop Accounts and Cards - [Loop Cards Explained](https://support.bankonloop.com/en/articles/12633506-loop-cards-explained.md): Choose from Account-Linked Cards that spend directly from your Loop balances or the Loop Global Visa Credit Card that gives you up to $1 million in multi-currency credit — both built to eliminate u... - [Loop Accounts Explained](https://support.bankonloop.com/en/articles/12633321-loop-accounts-explained.md): Loop Accounts are the foundation of how you manage, move, and spend money within your Loop workspace. Both account types — Operating and Currency - work together to make global banking simple, flex... - [Understanding Your Loop Account Statements](https://support.bankonloop.com/en/articles/14642324-understanding-your-loop-account-statements.md): A walkthrough of when account statements are generated for your Loop accounts - [Disputing an Unauthorized Transaction](https://support.bankonloop.com/en/articles/14644103-disputing-an-unauthorized-transaction.md) - [Enhanced Balance Insights](https://support.bankonloop.com/en/articles/15849799-enhanced-balance-insights.md): Enhanced Balance Insights provides a visual breakdown of balances across Loop accounts, including an estimated total balance in CAD and historical running balance trend graphs for both the consolid... - [What are Account-Linked Cards?](https://support.bankonloop.com/en/articles/12633570-what-are-account-linked-cards.md): Account-Linked Cards \(ALCs\) let you spend directly from your available Loop account balances. Each card can be configured as multi-currency or single-currency, with no FX fees when spending in CAD,... - [Account-Linked Cards Settings Overview](https://support.bankonloop.com/en/articles/12633619-account-linked-cards-settings-overview.md): You can manage every aspect of your Loop Account-Linked Cards from the Cards page in your dashboard. From here, you can view details, freeze or unfreeze a card, adjust spending controls, share card... - [How to Add Your Loop Global Visa Card to Apple Pay or Google Pay](https://support.bankonloop.com/en/articles/12633667-how-to-add-your-loop-global-visa-card-to-apple-pay-or-google-pay.md): You can add both your Loop Global Visa Credit Card and/or Account-Linked Cards to Apple Pay and Google Pay for secure, contactless payments anywhere these wallets are accepted. Setup takes just a f... - [How to Create a Loop Global Visa Card](https://support.bankonloop.com/en/articles/12636028-how-to-create-a-loop-global-visa-card.md): Create a Loop Card in minutes — choose between a Virtual or Physical Loop Global Visa card. Virtual cards are best for online payments, while physical cards let you spend anywhere Visa is accepted. - [What can I use the Loop Global Visa Card for?](https://support.bankonloop.com/en/articles/12636079-what-can-i-use-the-loop-global-visa-card-for.md): You can use your Loop Global Visa Card — virtual or physical — for everyday business-related expenses. From online advertising and software subscriptions to travel and team meals, Loop Cards make i... - [How To Open Your Loop CAD Account](https://support.bankonloop.com/en/articles/12636154-how-to-open-your-loop-cad-account.md): Open a Loop Canadian Business Operating Account \(CAD Account\) in minutes from your Dashboard. This account gives you full Canadian banking details, no monthly fees, and unlimited transactions — all... - [How to generate a transaction report for a specific Loop Global Visa Card](https://support.bankonloop.com/en/articles/12636195-how-to-generate-a-transaction-report-for-a-specific-loop-global-visa-card.md): You can generate a detailed transaction report for any specific Loop Card directly from your Dashboard. Filter by date range, select the card you want, and export the data as a CSV or Excel file fo... - [How to export transactions from Loop](https://support.bankonloop.com/en/articles/12636234-how-to-export-transactions-from-loop.md): Export your Loop transactions in Excel or CSV format for easy reporting, reconciliation, or accounting. You can export data for any product directly from your Dashboard. - [How to activate and manage your Loop Global Visa Card](https://support.bankonloop.com/en/articles/12636333-how-to-activate-and-manage-your-loop-global-visa-card.md): Activate your Loop Global Visa Card in a few quick steps, then manage it directly from your Dashboard. You can view card details, adjust spending limits, freeze or cancel a card, and track all tran... - [How to Set a Card-Based Spending Limit](https://support.bankonloop.com/en/articles/12648033-how-to-set-a-card-based-spending-limit.md): You can control how much and where a card can spend by setting Spending Limits and Spend Settings. Card owners can set limits that refresh monthly, annually, or never, and manage which merchant cat... - [How to set up notifications for real-time card spending](https://support.bankonloop.com/en/articles/12648070-how-to-set-up-notifications-for-real-time-card-spending.md): Set up real-time spending notifications in your Loop Dashboard to stay informed about every card transaction. You can choose which events trigger notifications and who receives them — so your team ... - [How to set up Instant Intrabank transfers](https://support.bankonloop.com/en/articles/12648181-how-to-set-up-instant-intrabank-transfers.md): At Loop, we’ve always aimed to make moving money easier, faster and cost you less. That’s why we’re excited to introduce free Instant Intrabank Transfers — now available for all Loop customers with... - [How to suspend or cancel a Loop Card](https://support.bankonloop.com/en/articles/12648216-how-to-suspend-or-cancel-a-loop-card.md): You can temporarily freeze a Loop card or permanently suspend it if it’s lost or stolen. Frozen cards can’t be charged until unfrozen, while suspended cards are permanently deactivated and can’t be... - [How to replace a Loop Card](https://support.bankonloop.com/en/articles/12648454-how-to-replace-a-loop-card.md): If your Loop Card is lost, stolen, or needs updating, you can create a replacement in minutes. Report the old card to permanently suspend it, then follow the same flow used to create a new Virtual ... - [How do I set up my Loop USD Bank Account?](https://support.bankonloop.com/en/articles/12648461-how-do-i-set-up-my-loop-usd-bank-account.md): You can open a USD Account with local U.S. bank account details through Loop in two business days or less. This lets you receive payments from U.S. marketplaces and customers, pay suppliers instant... - [How do I connect my Loop USD Bank Account to PayPal?](https://support.bankonloop.com/en/articles/12648468-how-do-i-connect-my-loop-usd-bank-account-to-paypal.md): You can link your Loop USD Bank Account to PayPal in just a few minutes. This allows you to transfer money between your Loop Account and PayPal for payments, purchases, or withdrawals. - [Faster Clearing Deposits into Loop Account.](https://support.bankonloop.com/en/articles/13009073-faster-clearing-deposits-into-loop-account.md) - [Transfer funds to and from your Loop Account and your external bank account](https://support.bankonloop.com/en/articles/12631391-transfer-funds-to-and-from-your-loop-account-and-your-external-bank-account.md): You can move money between your Loop Account and external bank account once they’re linked. Standard bank transfers take up to 4 business days, but if you’re using a CAD Operating Account, you can ... - [How to Set, View, and Reset your PIN for a Physical Card](https://support.bankonloop.com/en/articles/14328145-how-to-set-view-and-reset-your-pin-for-a-physical-card.md): Manage your physical card PIN directly from your Dashboard. You can set a new PIN, view your PIN, or reset your PIN attempts in just a few steps from the card details page. - [Account Automations](https://support.bankonloop.com/en/articles/15506634-account-automations.md): Account Automations is a set of tools that let you create rules to move money between eligible Loop accounts or to and from linked external accounts automatically. Two automations are currently ava... - [Countries where the Loop Card is not accepted](https://support.bankonloop.com/en/articles/12648199-countries-where-the-loop-card-is-not-accepted.md): Loop Cards work anywhere Visa is accepted, except in a few countries blocked for compliance reasons. See the full list of restricted regions. - [Does the Loop Card work with Facebook and Google Ads?](https://support.bankonloop.com/en/articles/12648255-does-the-loop-card-work-with-facebook-and-google-ads.md): Yes — all Loop Card types work with Meta, Google, TikTok, and LinkedIn Ads. Pay ad spend in CAD, USD, EUR, or GBP, anywhere Visa is accepted. - [How long does it take to receive the Loop Card?](https://support.bankonloop.com/en/articles/12648401-how-long-does-it-take-to-receive-the-loop-card.md): Physical Loop Cards typically arrive within 3–5 business days, while Virtual Cards are issued instantly. Here's what to expect on delivery times and shipping. - [How to add additional addresses to your Loop Card](https://support.bankonloop.com/en/articles/12648483-how-to-add-additional-addresses-to-your-loop-card.md): If you’ve ever reached checkout and been stopped by a missing ZIP code, Loop has you covered. You can add an additional U.S. or Canadian address to your Loop Card in just a few clicks — perfect for... - [How many Loop Cards can I have?](https://support.bankonloop.com/en/articles/12648489-how-many-loop-cards-can-i-have.md): Your Loop plan sets your card limits. Free plans allow up to 20 virtual and 2 physical cards; Loop Plus and Power offer unlimited virtual cards. - [How much does it cost to open a Loop Account?](https://support.bankonloop.com/en/articles/12648501-how-much-does-it-cost-to-open-a-loop-account.md): Opening a multi-currency Loop Account is free — no setup or monthly fees, with online access to CAD, USD, GBP, and EUR accounts. - [What currencies are the Loop Accounts available in?](https://support.bankonloop.com/en/articles/12648511-what-currencies-are-the-loop-accounts-available-in.md): Loop offers Operating Accounts in CAD, USD, EUR, and GBP. Each account provides real local banking details, allowing your business to receive and send payments as if you held a local bank account i... - [Why was my Loop card transaction declined?](https://support.bankonloop.com/en/articles/13862681-why-was-my-loop-card-transaction-declined.md): Common reasons a Loop card transaction is declined — insufficient funds, spending limits, inactive cards, billing mismatches, fraud holds — and how to fix each. - [Trouble Signing In?](https://support.bankonloop.com/en/articles/13862779-trouble-signing-in.md): Resolve the most common Loop sign-in issues — forgotten passwords, missing MFA verification codes, and Google sign-in problems. ## Credit and Capital - [Loop Global Visa Credit Card Explained](https://support.bankonloop.com/en/articles/12646706-loop-global-visa-credit-card-explained.md): Canada's first multi-currency business credit card. Spend and settle in CAD, USD, EUR, or GBP with no FX fees, no annual fees, and up to 55 days interest-free. - [How to Apply for a Credit Limit on Your Loop Card](https://support.bankonloop.com/en/articles/16043477-how-to-apply-for-a-credit-limit-on-your-loop-card.md): Learn who qualifies for a Loop credit facility, what documents you'll need, and the step-by-step process to apply for a credit limit on your Loop Card. - [Past Due Accounts: FAQ](https://support.bankonloop.com/en/articles/12646723-past-due-accounts-faq.md): How to pay your Loop Credit balance, find your due date and interest rate, understand fees, and resolve a past due account to restore credit access. - [How do I pay my Loop Card statement?](https://support.bankonloop.com/en/articles/12647622-how-do-i-pay-my-loop-card-statement.md): Pay your Loop Card statement from your Loop account or an external bank account, in CAD, USD, GBP, or EUR — by currency, all at once, or a custom amount. - [What is Instant Deposit?](https://support.bankonloop.com/en/articles/12647657-what-is-instant-deposit.md): Instant Deposit lets you access part of your credit limit right away after making a repayment from an external bank account—no more waiting several business days for funds to clear. - [How does the interest-free period work?](https://support.bankonloop.com/en/articles/12647897-how-does-the-interest-free-period-work.md): Loop's interest-free period gives you about 15 extra days to pay your Loop Global Visa Credit Card balance interest-free, helping you manage cash flow. - [What do you mean by "spend in the original currency"?](https://support.bankonloop.com/en/articles/12647916-what-do-you-mean-by-spend-in-the-original-currency.md): With the Loop Card, foreign purchases stay in the original currency \(USD, CAD, GBP, EUR\) instead of converting to your home currency — no surprise FX fees. - [How do I pay my balance back in foreign currencies?](https://support.bankonloop.com/en/articles/12647926-how-do-i-pay-my-balance-back-in-foreign-currencies.md): Repay your Loop Card balances in the same currencies as your transactions, paying each currency balance directly from the matching currency account. - [What is my billing cycle?](https://support.bankonloop.com/en/articles/12647941-what-is-my-billing-cycle.md): Your Loop billing period sets when your credit card statement closes and your balance is calculated. View it anytime under Cards → Balances. - [Are there annual fees for the Loop Global Visa Credit Card?](https://support.bankonloop.com/en/articles/12647987-are-there-annual-fees-for-the-loop-global-visa-credit-card.md): No. Loop Cards have no annual or recurring fees. You can also cancel your card anytime with no penalties — as long as your balance is fully paid. ## FX - [Foreign Exchange Explained](https://support.bankonloop.com/en/articles/12647281-foreign-exchange-explained.md): Loop FX lets you convert, send, and receive funds across CAD, USD, EUR, and GBP. Built for businesses that want better exchange rates, transparent fees, and the flexibility to manage global payment... - [How Currency Conversion Costs are Calculated](https://support.bankonloop.com/en/articles/14427039-how-currency-conversion-costs-are-calculated.md): FX costs are comprised of three distinct layers. Understanding how these components interact—and how they are deducted at different stages of the transaction—is essential for calculating the true t... - [How to convert funds with Loop](https://support.bankonloop.com/en/articles/12647299-how-to-convert-funds-with-loop.md): You can convert funds between currencies in just a few clicks — for example, exchange CAD to EUR or USD to GBP. Loop provides live market rates that refresh every 30 seconds, so you always get a tr... - [How to get the best FX rate – comparison table](https://support.bankonloop.com/en/articles/12647311-how-to-get-the-best-fx-rate-comparison-table.md): Loop offers market-leading FX rates designed to save your business money on every transaction — no matter your size or volume. You can view and compare Loop’s real-time rates anytime using our FX C... - [Best practices for managing FX risk and international payments](https://support.bankonloop.com/en/articles/12647329-best-practices-for-managing-fx-risk-and-international-payments.md): Loop helps businesses save money and manage FX risk through market-leading rates, transparent pricing, and seamless international payments. - [What are the FX fees when spending on a Loop Card?](https://support.bankonloop.com/en/articles/12648646-what-are-the-fx-fees-when-spending-on-a-loop-card.md): If you spend in a currency enabled on your Loop Card, there’s no FX fee at all. If you spend in a different currency, you’ll get the exchange rate depending on your Loop plan. ## Send Payments - [What should I do if a payment is sent to a closed or incorrect account?](https://support.bankonloop.com/en/articles/15971878-what-should-i-do-if-a-payment-is-sent-to-a-closed-or-incorrect-account.md) - [Loop Payments Overview](https://support.bankonloop.com/en/articles/12646602-loop-payments-overview.md): Send business payments locally or internationally with no transaction fees, all from your Loop Dashboard. See how it works, supported networks, and timing. - [What currencies can I make payments in?](https://support.bankonloop.com/en/articles/12646614-what-currencies-can-i-make-payments-in.md): Loop lets you pay in 25+ global currencies straight from the Send Payments tab. Most are available instantly; a few can be enabled on request. - [How to set up and manage payees](https://support.bankonloop.com/en/articles/12646668-how-to-set-up-and-manage-payees.md): Before you can send money through Loop, you’ll need to add the recipient as a payee. Once a payee is added, their information is securely saved — making future payments faster and easier. - [How to send payments](https://support.bankonloop.com/en/articles/15882513-how-to-send-payments.md): Send local or international payments in a few steps — add a payee, choose your funding source, and Loop routes the payment through the optimal network. - [How to send a wire transfer](https://support.bankonloop.com/en/articles/12646637-how-to-send-a-wire-transfer.md): Send wire transfers through Loop's Send Payments — no wire fees charged to the sender. Loop auto-selects ACH, Wire, or Faster Payments for you. - [How to send payments internationally](https://support.bankonloop.com/en/articles/12646653-how-to-send-payments-internationally.md): Send international payments in just a few steps. Add your recipient as payee, choose your funding source, and Loop automatically selects the fastest, most cost-effective network — like SWIFT, ACH, ... - [How to set up payment approval workflows](https://support.bankonloop.com/en/articles/12646679-how-to-set-up-payment-approval-workflows.md): Configure payment approval workflows in Loop — set required approvals, assign creator and approver permissions, and review payments before they're sent. - [How to troubleshoot a failed payment](https://support.bankonloop.com/en/articles/12646687-how-to-troubleshoot-a-failed-payment.md): A payment can fail due to incorrect details or insufficient funds. Learn the common causes, how to check your payment, and how to get help from Loop Support. - [How do I send bulk payments?](https://support.bankonloop.com/en/articles/13719602-how-do-i-send-bulk-payments.md): Upload a CSV to send a batch of payments in Loop. Learn the template fields, country-specific bank details, source accounts, and how payee matching works. - [How can I download a payment confirmation in Loop Financial?](https://support.bankonloop.com/en/articles/15971916-how-can-i-download-a-payment-confirmation-in-loop-financial.md) - [What is the difference between a Local vs Wire transfer?](https://support.bankonloop.com/en/articles/12646698-what-is-the-difference-between-a-local-vs-wire-transfer.md): Local transfers \(ACH, EFT, SEPA\) move money through domestic banking networks — simple, secure, and free. Wire transfers send funds through international or interbank systems — faster for cross-bor... - [How long do payments take to complete?](https://support.bankonloop.com/en/articles/12648679-how-long-do-payments-take-to-complete.md): Most Loop payments complete within 1–3 business days depending on method, currency, and destination. Internal Loop transfers are instant. ## Receive Payments - [Different types of payments](https://support.bankonloop.com/en/articles/12643578-different-types-of-payments.md): Loop supports ACH, EFT, Interac e-Transfer, SEPA, Faster Payments, and SWIFT. Loop routes each payment automatically for speed and lower recipient fees. - [How do I use the Request Payment feature?](https://support.bankonloop.com/en/articles/12643596-how-do-i-use-the-request-payment-feature.md): Request Payment \(Loop Billing\) lets you collect funds from customers via bank-to-bank transfer, avoiding credit card fees. Here's how it works, step by step. - [How to receive payments into your Loop Account](https://support.bankonloop.com/en/articles/12643684-how-to-receive-payments-into-your-loop-account.md): Receive payments from customers worldwide into your Loop CAD, USD, EUR, and GBP accounts. Just share your Loop account details with the payor. - [How to receive payments through Interac e-Transfer®](https://support.bankonloop.com/en/articles/12643752-how-to-receive-payments-through-interac-e-transfer.md): Set up Autodeposit to receive Interac e-Transfers® straight into your Loop CAD operating account. Register up to 20 email addresses, no manual acceptance. - [What currencies can I receive payments in?](https://support.bankonloop.com/en/articles/15848241-what-currencies-can-i-receive-payments-in.md) - [How long does it take to receive payments into your Loop Account?](https://support.bankonloop.com/en/articles/12643791-how-long-does-it-take-to-receive-payments-into-your-loop-account.md): Most payments arrive in your Loop account within 1–3 business days, depending on currency, payment type, and sending bank. See typical times by method. - [Where do I find PAD information?](https://support.bankonloop.com/en/articles/12646576-where-do-i-find-pad-information.md): Find and download your Pre-Authorized Debit \(PAD\) details from your CAD or USD Operating Account in the Loop Dashboard. PADs are for local debits only. - [Are there limits on how much I can receive into my Loop Accounts?](https://support.bankonloop.com/en/articles/12646591-are-there-limits-on-how-much-i-can-receive-into-my-loop-accounts.md): There are no set limits on the amount of funds you can receive into your Loop Accounts. ## Expense Management - [Overview of Loop Expense Management Features](https://support.bankonloop.com/en/articles/12641158-overview-of-loop-expense-management-features.md): Loop gives businesses full control over company spending with powerful expense management tools. From granular team permissions to automated receipt matching, Loop helps you track, control, and man... - [How can I view all of my payment history?](https://support.bankonloop.com/en/articles/12641413-how-can-i-view-all-of-my-payment-history.md): You can view all your sent payments from the Send Payments section of your Loop Dashboard. This view lets you see payment details such as date, amount, currency, and payee information — helping you... - [How to configure custom spend settings](https://support.bankonloop.com/en/articles/12641426-how-to-configure-custom-spend-settings.md): You can customize how each Loop Card is used by blocking specific merchant categories or currencies directly from your Dashboard. These settings help you control where and how cards are used — giv... - [How to set a card-based spending limit](https://support.bankonloop.com/en/articles/12641440-how-to-set-a-card-based-spending-limit.md): Set a spending limit on any Loop Card to keep expenses within budget. You can choose whether the limit resets monthly, annually, or never resets, giving you full control over how much each cardhold... - [How to upload receipts to a card transaction via email and SMS](https://support.bankonloop.com/en/articles/12641459-how-to-upload-receipts-to-a-card-transaction-via-email-and-sms.md): You can upload receipts to your Loop card transactions using Manual Upload and/or SMS Receipt Matching. Both methods keep your expenses organized. - [How to categorize, tag and leave notes on expenses](https://support.bankonloop.com/en/articles/12641479-how-to-categorize-tag-and-leave-notes-on-expenses.md): You can organize your expenses in Loop by adding categories, tags, and notes directly to any transaction. This helps you keep clear records, track business spending by type or team, and add importa... - [How to download transaction history to use with your accounting software](https://support.bankonloop.com/en/articles/12641487-how-to-download-transaction-history-to-use-with-your-accounting-software.md): You can easily export your Loop transaction history as a CSV file to upload into your accounting software. Just head to your transaction list, choose the account activity you want to download, and ... ## Security - [CDIC Insurance on CAD Funds](https://support.bankonloop.com/en/articles/12641030-cdic-insurance-on-cad-funds.md): How Loop holds eligible CAD balances in trust at CDIC member institutions, and when CDIC protection may apply up to applicable limits. ## Integrations - [How do I receive Shopify payouts into Loop?](https://support.bankonloop.com/en/articles/12640822-how-do-i-receive-shopify-payouts-into-loop.md): You can receive your Shopify payouts directly into your Loop account to save on international transfer fees and get paid faster. - [Connecting Loop to Your Accounting Software – FAQs](https://support.bankonloop.com/en/articles/13836743-connecting-loop-to-your-accounting-software-faqs.md): Loop supports direct integration with multiple accounting platforms. - [Connecting Loop to QuickBooks Online](https://support.bankonloop.com/en/articles/13836686-connecting-loop-to-quickbooks-online.md): Automate your global bookkeeping with Loop’s direct API sync for QuickBooks Online—eliminating manual CSVs with real-time transaction and receipt data. - [Connecting Loop to Wave](https://support.bankonloop.com/en/articles/13836712-connecting-loop-to-wave.md): Streamline your bookkeeping with Loop’s direct API sync for Wave—eliminating manual CSV uploads with real-time transaction and balance updates. - [Connecting Loop to Xero](https://support.bankonloop.com/en/articles/13836720-connecting-loop-to-xero.md): Simplify reconciliation with Loop’s high-fidelity direct feed for Xero—eliminating manual CSV imports with automatic transaction and balance syncing. ## Loop Perks - [How many Loop Points do I earn per unit \(eg. dollar\) of spend?](https://support.bankonloop.com/en/articles/12639791-how-many-loop-points-do-i-earn-per-unit-eg-dollar-of-spend.md): You earn Loop Points every time you make a purchase with your Loop account. The number of points you earn depends on your Loop Plan — up to 2 points per unit of spend in CAD, USD, GBP, or EUR. - [Where can I spend my Loop Points?](https://support.bankonloop.com/en/articles/12640784-where-can-i-spend-my-loop-points.md): You can redeem your Loop Points for a wide range of popular retailers, gift cards, and travel options. From groceries to getaways, your points give you flexible ways to save and spend directly from... - [Getting Started: Loop Travel](https://support.bankonloop.com/en/articles/15481200-getting-started-loop-travel.md): Loop Travel lets eligible customers book flights and hotels in the Loop Dashboard using Loop reward points, a Loop account balance, or both. - [Loop Referral Program](https://support.bankonloop.com/en/articles/12640794-loop-referral-program.md): Refer Canadian businesses to Loop and you both earn 10,000 Loop Points when they complete their first qualifying transaction over $200 CAD.