We’re here to help
Our dedicated support team is here to make sure you get the most out of Loop. Whether you have a quick question, need help with setup, or want to talk through something more complex — we’re just a message away.
How to Contact Us
Email: Reach us anytime at support@bankonloop.com.
We aim to reply within the same business day.
Chat: For quick questions, select the chat icon on the lower-right corner of your Loop Dashboard to connect directly with our support team.
Schedule a Call: If your request is time-sensitive or you’d prefer to speak with someone, you can book a support call with our team.
Just let us know your preferred time by emailing support@bankonloop.com, and we’ll arrange a call as soon as possible.
Notes
Hours: Monday – Friday, 9 a.m. – 5 p.m. EST
Response time: We aim to respond within the same business day.
Tip: Visit our Help Centre first — you’ll likely find the answer right away!